If you have any billing errors at all, please reach out to Support@Meetn.com right away!
When you're writing your email to us, please check the following common causes of duplicate billing errors. Please also include the last four digits of your credit card(s) that are being charged so we can quickly track down the transactions.
Multiple Accounts
The most common source of duplicate charges is unintentionally signing up multiple times. This scenario happens all the time and our support agents will help you quickly sort out the accounts and refund you.
Multiple Rooms
If you're seeing a larger than expected charge on your card from Meetn, it may be due to having multiple room subscriptions. Each new premium room counts as its own subscription, and the total cost of all your rooms will be charged to you each billing cycle.
To check on this, log into any of your Meetn rooms with the Owner account email and password. Once logged in, go to Menu > Add/Remove/Manage Rooms to see all of your room subscriptions.
Room Downgraded to Free Level Unexpectedly
If your room(s) were suddenly downgraded to the Free level and you can no longer access the premium features, it's usually due to billing errors like having insufficient funds or credit card expired.
Whatever the case might be, if Meetn is unable to complete subscription transactions for too long, the service will be automatically downgraded to the Free level and you'll be informed by email.
Fortunately this is super easy to resolve yourself! Just log into any of your Meetn rooms with the Owner account email and password. Once logged in, first go to Menu > Update Billing Info, and complete the form with up-to-date credit card information. Then go to Menu > Add/Remove/Manage Rooms and use the Change Plan button to upgrade your room(s) back to the level you want.
Again, if there's any issues at all, please reach out to us right away so we can get everything resolved quickly!